Frequently Asked Questions

Our facility is open for new rentals around the clock. You can rent a unit at any time 24/7 using our secure create account portal through our website. Also, your move in date is prorated on move in date and thereafter, rent is due the 1st day of every month.

We would like a 14-day notice and would appreciate prompt notification once you've vacated the unit. Please ensure the space is completely empty and broom swept clean. Remember, we don't offer partial month refunds.

We don't provide insurance for your belongings. It's recommended to check with your personal insurance provider about coverage for items in storage.

(See Rental Agreement for more info) 

What documentation is required to rent a storage unit?

To rent a unit, you'll need to provide:

• A valid government-issued photo ID
• Two reliable emergency contact numbers
• Your current postal and email addresses
• Pro-rated Payment for the first month's rent

We operate on a flexible month-to-month basis, with no long-term commitment required. But we require you to sign an electronic rental lease agreement for occupying the storage unit(s)as long as you need. However, when you create your account, remember, your 1st month move in is prorated and thereafter, we only rent for full calendar months due on the 1st of every month and we don't offer partial month refunds on move out.

We accept all major credit / Dedit cards & Electronic Bank Transfers.

• VISA
• MASTERCARD
• AMERICAN EXPRESS
• DISCOVER
• Electronic Bank Transfers

How will I receive my monthly bill?

We send all invoices via email. Please ensure we have your correct email address to avoid missing any invoice bills for your records. When you create your account online you hereby authorize automatic credit card payments so invoice Bills are paid automatically each month worry free to avoid any late fees.

We accept all major credit cards (VISA, MasterCard, Americ Express, & Discover.)

Why am I still being billed for a unit I've vacated?

• This could be because:The unit was found locked after your planned move-out date
• Some items remain in the unit

We continue charging rent until the unit is completely empty and unlocked.

Our facility is equipped with advanced security systems, including 24/7 surveillance cameras and secure access controls, ensuring your belongings are safe.

Our storage facility is accessible 24/7, allowing you to access your indoor unit or outdoor storage anytime you need.

You can contact our manager for personalized assistance.

Yes, prohibited items include: Liquids

Some items subject to owner permission.

• Explosives
• Flammable or combustible substances
• Toxic materials
• Perishables
• Living organisms

For specific item inquiries,

(See Rental Agreement for more details.) or please contact us directly. Some items subject to owner permission. 

No, you have 24/7 access.

No we do not provide locks at this time. However, we reccomend you bring at least 2 weather resistance locks but 4 weather resistance locks is recommended to secure your doors.

We can remove the locks for a $25 fee. This service is typically available within one business day.

Only you have access to your unit. Secure your padlocks and keep the keys safe.

You can retrieve your code by logging into your account or by calling our manager for assistance (account verification required). We recommend saving your code in your phone for easy reference.